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Sneakids
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Term of sales

Preamble

The present general conditions of sale apply to all sales concluded on the website Sneakids.

The website https://sneakids.co.uk/ is a service of :

  • The company SPACEFOOT SAS
  • located 36 rue Raspail 92300 Levallois-Perret FRANCE , France
  • site URL: https://sneakids.co.uk/
  • e-mail: contact@sneakids.co.uk
  • phone number: +33 1 86 47 62 58

The Sneakids website sells the following products: clothing, shoes, and accessories.

The customer declares to have taken knowledge and to have accepted the general conditions of sale before the placing of his order. The validation of the order is thus worth acceptance of the general conditions of sale.

Article 1 - Principles

The present general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.

The present general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or by means of other distribution and marketing channels.

They are accessible on the website Sneakids and will prevail, if necessary, over any other version or any other contradictory document.

Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

If a condition of sale were to be lacking, it would be considered to be governed by the customs in force in the sector of the remote sale whose companies have their seat in France.

Article 2 - Content

The purpose of the present general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website Sneakids.

These purchases concern the following products: clothing, shoes, and accessories.

Article 3 - Pre-contractual information

The buyer acknowledges having been informed, prior to the placing of his order and the conclusion of the contract, in a legible and comprehensible manner, of the present general conditions of sale and of all the information listed in article L. 221-5 of the consumer code.

Are transmitted to the buyer, in a clear and understandable way, the following information:

  • the essential characteristics of the good;
  • the price of the good and/or the method of calculation of the price;
  • if applicable, all additional transport, delivery or postage costs and all other possible charges payable;
  • in the absence of immediate performance of the contract, the date or period within which the seller undertakes to deliver the goods, regardless of the price;
  • information about the seller's identity, postal, telephone and electronic contact details and activities, legal warranties, functionality of the digital content, and any other information that may be required.the functionalities of the digital content and, if applicable, its interoperability, the existence and the modalities of implementation of guarantees and other contractual conditions.

Article 4 - The order

The buyer has the possibility to place his order online, from the online catalog and using the form that appears, for any product, within the limits of available stocks.

The buyer will be informed of any unavailability of the product or good ordered.

In order for the order to be validated, the buyer must accept, by clicking where indicated, the present general conditions. He will also have to choose the address and the mode of delivery, and finally validate the mode of payment.

The sale will be considered as final:

  • after the sending to the buyer of the confirmation of the acceptance of the order by the salesman by electronic mail;
  • and after collection by the seller of the full price.
  • Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, notably non-payment, erroneous address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

For any question relating to the follow-up of an order, the purchaser can send an e-mail to the salesman

at the following address: contact@sneakids.co.uk or contact him via the form provided for this purpose.

Article 5 - Electronic signature

The online provision of the credit card number of the buyer and the final validation of the order will be worth proof of the agreement of the buyer:

  • Payability of the sums due under the purchase order;
  • signature and express acceptance of all operations carried out.

In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is noticed, to contact the seller by e-mail at the following address: contact@sneakids.co.uk or via the form provided for this purpose.

Article 6 - Order confirmation

The seller provides the buyer with an order confirmation by e-mail.

Article 7 - Proof of the transaction

The computerized registers, kept in the computer systems of the seller in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is made on a reliable and durable support that can be produced as evidence.

Article 8 - Information on the products

The products governed by these general conditions are those that appear on the seller's website and that are indicated as sold and shipped by the seller. They are offered within the limits of available stocks.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the responsibility of the seller could not be engaged.

The photographs of the products are not contractual.

Article 9 - Price

The seller reserves the right to modify its prices at any time but undertakes to apply the current rates indicated at the time of the order, subject to availability on that date.

The prices are indicated in euros. They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.

If one or more taxes or contributions, in particular environmental, were to be created or modified, in rise as in fall, this change could be reflected on the selling price of the products.

Article 10 - Payment method

This is an order with an obligation to pay, which means that placing the order implies payment by the buyer.

To pay for the order, the buyer may choose from all available payment methods provided by the seller and listed on the seller’s website. The buyer guarantees that they have the necessary authorisations to use the chosen payment method when validating the order. The seller reserves the right to suspend any order processing or delivery in case of refusal of payment authorisation by officially accredited bodies, or in case of non-payment. The seller also reserves the right to refuse delivery or fulfilment of an order from a buyer who has not fully or partially paid a previous order, or with whom a payment dispute is ongoing.

All available payment methods are listed on the “Payment Methods” page.

Article 11 - Availability of products - Refund - Resolution

Our product and price offers are valid as long as they are visible on the website and while stocks last.
In the event of unavailability of the product after the order has been placed, the buyer will be informed without delay.
The buyer will then receive a full refund of the amounts paid.

Article 12 – Delivery terms

Products are delivered to the address indicated by the buyer when placing the order. The seller is responsible for the proper execution of the delivery until the physical handover of the parcel to the buyer (or to any person designated by them), unless the buyer has expressly chosen a carrier other than the one offered by the seller.

Upon receipt of the parcel, the buyer is invited to check the condition of the products. In the event of damage or a damaged parcel, the buyer must inform the seller as soon as possible to allow the seller to take any necessary action against the carrier.

The seller will cover the return costs and issue a refund within a period in accordance with legal provisions.

This verification does not affect the buyer’s rights under the legal guarantee of conformity and the right of withdrawal, which remain applicable in all cases.

Article 13 - Right of withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and ask for an exchange or refund without penalty, except for the return costs which remain the responsibility of the buyer.

The returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the purchase invoice.

The damaged, soiled or incomplete products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the will to withdraw.

In case of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased and the delivery costs are refunded.

The return costs are at the buyer's expense.

The Customer will be refunded using the same means of payment as used for the Order on the Website.
The refund will be made within a maximum of fourteen (14) days from receipt by SPACEFOOT SAS of the returned products and/or from the Customer providing undeniable proof of their shipment — the applicable date being that of the first of these events.

Exceptions

  • According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
  • supply of goods made to the specifications of the consumer or clearly personalized;
  • the supply of goods that are likely to deteriorate or expire rapidly;
  • the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
  • the supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
  • maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to meet the emergency;
  • supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
  • the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
  • of supply of a digital content not supplied on a material support whose execution started after prior express agreement of the consumer and express renunciation of his right of withdrawal.

Article 14 - Delivery and Return

All our conditions and policies relating to delivery and return are accessible via our page: Shippings and Return

Article 15 - Force majeure

All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and lead to their suspension.

The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and of their disappearance.

Will be considered as force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.

The parties will meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, the present general conditions may be terminated by the injured party.

Article 16 - Intellectual property

The content of the website remains the property of the seller, the only holder of the intellectual property rights on this content.

The buyers commit themselves not to make any use of this content; any total or partial reproduction of this content is strictly forbidden and is likely to constitute an offence of counterfeiting.

The manufacturer of the product remains the owner of all intellectual property rights relating to the product, including those made to measure at the request of the customer.
The customer is therefore forbidden to reproduce the product without written expression or prior authorization by the manufacturer which may be subject to a financial consideration.

Article 17 – Data Protection and Privacy

As part of the use of the website and the completion of an order on it, the seller may collect personal data about the buyer.

Details of this data collection are set out in the Privacy Notice, available on the website and accessible via the following link: https://sneakids.co.uk/privacy-statement.

Article 18 - Partial non-validation

If one or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.

Article 19 - Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party to any of the obligations referred to in these terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 20 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 21 - Language of the contract

The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Article 22 – Mediation

In the event of a dispute between the Parties, the Customer has the right to use a consumer mediation service free of charge to seek an amicable resolution of the dispute with SPACEFOOT SAS.

SPACEFOOT SAS guarantees the Customer effective access to a consumer mediation scheme.

Default mediator:

  1. Mediator: Ms Angela ALBERT, President of the Association
  2. Organisation: Association des Médiateurs Européens (AME)
  3. Address: 11 Place Dauphine, 75001 Paris, France
  4. Website: https://www.mediationconso-ame.com
  5. Contact form: https://www.mediationconso-ame.com/demande-de-mediation-ame.html
  6. Phone: +33 (0)9 53 01 02 69

The mediator will not consider a case if:

  1. the Customer has not first attempted to resolve the dispute directly with SPACEFOOT SAS through a written complaint;
  2. the request is clearly unfounded or abusive;
  3. the dispute has already been examined or is being examined by another mediator or a court;
  4. the Customer submits the mediation request more than one year after the initial complaint;
  5. the dispute falls outside the mediator’s competence.

Article 23 - Applicable law

The present general conditions are subject to the application of French law. The competent court is the judicial court.

It is so for the rules of substance as for the rules of form. In case of dispute or claim, the buyer will address in priority to the seller to obtain an amicable solution.

Article 24 - Product Recall

The seller reserves the right to initiate any recall or withdrawal procedure for one or more products delivered to the buyer, as ordered by the manufacturer of the concerned products or by a competent administrative authority.
In this case, the seller will initiate the information measures related to the recall procedure in question, if necessary those prescribed by the competent administrative authority, specifying its terms: concerned product(s), reason(s) for the recall, conditions for return/restoration of the concerned products.
Once the concerned recall is carried out, the seller will report the recall on the official website https://ec.europa.eu/safety-gate/#/screen/home. This website informs consumers about recalls of products, foodstuffs, or animal feed justified by safety concerns.
It is the buyer’s responsibility to follow the prescribed measures concerning the product(s) in their possession subject to the initiated recall procedure.
For any inquiries related to the concerned recall procedure, the buyer can contact the seller's customer service.

Article 25 - Warranty

All products sold by SPACEFOOT SAS are covered by the legal warranty of conformity and the warranty against hidden defects.

These warranties cover any manufacturing or conformity defect detected upon receipt or within the period defined by applicable law.

The customer may request the repair or replacement of the product. If this is impossible or disproportionate, a full or partial refund may be requested.

The warranty does not apply in cases of abnormal use, negligence, modification, or unauthorised repair.

Return costs related to the implementation of these warranties are covered by SPACEFOOT SAS.

For any questions, please contact our Customer Service via the contact form on the website.